Refund and Return Policy

Overview

At Lina Sport, we want you to feel comfortable and confident with every purchase.

If you are not satisfied with the size or style of your item, we offer exchanges within 7 days of receiving your order, subject to the conditions below.

Refunds are not available for change-of-mind purchases or incorrect size selection, except where required by UAE consumer protection laws.

1. Exchange Period

• Customers may request an exchange within 7 days of receiving their order.
• Exchange requests after 7 days may not be accepted, except where required by applicable law.

2. Exchange Conditions

To be eligible for an exchange:

• Items must be unused, unworn and unwashed.
• Original tags and labels must remain attached.
• Items must be in their original condition and packaging.
• Items must be free from stains, perfume, body odour or damage.
• Proof of purchase or an order number is required.

3. Size or Product Exchange

Customers may exchange eligible items for:

• A different size of the same product.
• A different colour, subject to availability.
• Another available Lina Sport product.

If the new product costs more, the customer must pay the difference.

If the new product costs less, the remaining balance will be provided as store credit for future purchases, where permitted by law.

All exchanges are subject to stock availability.

4. Refund Policy

Lina Sport does not offer refunds for change-of-mind purchases, personal preferences or incorrect size selection.

Eligible customers may request an exchange instead.

This policy does not affect your legal rights under UAE consumer protection laws.

5. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact Lina Sport as soon as possible.

Please provide your order number, clear photos and a description of the issue.

We will review the issue and provide an appropriate resolution under UAE consumer protection laws, including replacement or refund where legally required.

6. Exchange Delivery Fees

• Customers are responsible for additional delivery costs when requesting an exchange due to incorrect size selection or personal preference.
• Lina Sport will cover necessary delivery costs when resolving an incorrect or defective product supplied by us.

7. How to Request an Exchange

Please contact us within 7 days of receiving your order.

Email: Linapham2018@gmail.com

WhatsApp: +971 52 214 8626

Please include your order number, the product you wish to exchange and your preferred replacement size or item.

Our team will guide you through the exchange process.

8. Important Information

Lina Sport reserves the right to refuse voluntary exchanges that do not meet the conditions outlined above.

Nothing in this policy excludes or limits consumer rights under applicable UAE laws.

Thank you for choosing Lina Sport.

Move with Comfort, Step with Confidence.